Returns & Refunds

7-day replacement, 2-year warranty, and no arguing about it.

7-day replacement, 2-year warranty. If a product arrives faulty, does not fit, or fails within warranty, we replace it. Contact us with your order number and we will arrange it.

Draft pending legal review. This policy has been prepared for an Indian D2C business but has not been reviewed by a lawyer. Review before relying on it.

1. 7-day returns

You may return an unused product in its original packaging within 7 days of delivery for a replacement or a full refund. Tell us within those 7 days to start a return.

2. What is not returnable

Used or installed products, except where faulty. Products with physical damage. Items returned without their packaging or accessories. Products damaged by incorrect use or by voltage outside the stated input range.

3. Faulty on arrival

4. Wrong product received

Our error, our cost. We arrange pickup and dispatch the correct item as soon as you confirm.

5. It does not fit my device

Return it within 7 days for a replacement or refund. Better still, use our device finder or send us a photo on WhatsApp before ordering — we would rather get it right first time.

6. Warranty replacement

For up to 2 years from delivery we replace products that fail due to a manufacturing defect. Your order number is proof enough. Exclusions are as set out in our Terms.

7. How to start a return

Message us on WhatsApp or email care@vobbix.com with your order number, a photo, and one line describing the problem. We acknowledge within 24 hours.

8. Refund timelines

Payment method	Refund timeline
UPI, cards, net banking	5–7 business days after we receive the return
Cash on delivery	7–10 business days by bank transfer

9. Who pays return shipping

Reason for return	Who pays
Faulty, wrong item, or our error	We do
Product does not fit your device	We do
Change of mind	Customer

10. Cancellations

Cancel free of charge any time before dispatch. After dispatch, treat it as a return.